Frequently asked questions
Yes, we offer a fully-featured 15-day free trial. You can download it here.
Yes, please send us a purchase order (PO) by mail at sales@tsplus.net and we will send you an invoice with instructions.
In your mail, please include:
- Name and address of the company
- VAT number (for EEC companies)
- Name of the product
- Name of the Edition or Bundle
- Number of users for the license (Unlimited, 25, 10, 5 or 3 users)
- Add-ons (2FA, Advanced Security Essentials or Ultimate)
- Update & Support services (1, 2 or 3 years)
- Number of licenses (If you need more than 1)
Yes, our licences are permanent!
After you purchase your licence, you will be able to enjoy TSplus Remote Access without time limitation. However, we strongly recommend that you subscribe to our Update and Support services (the fee is a small percent of your licence’s price).
The Update and Support services include our worldwide licence re-hosting, ticket/Email support service, Forum access, FAQ, tutorial support and the right to install and to use any new release, patch and updates.
One license (Edition or Bundle) is valid for one server only.
If you need to use this software on several servers, you will have the opportunity to select the number of licenses on the checkout page.
Note: In this case, most of our customers select the Enterprise Edition or Enterprise Edition PLUS which include the farm manager and gateway features to easily access and manage their farm of servers.
Depending on where you live, local taxes may apply and will be added to the total price during the checkout process.
In this case, you'll be able to enter your tax ID (VAT/GST/etc.) on the last step of the checkout.
No. Once you selected your Edition on this page, you will be asked if you want to add the Update and Support services.
The fee for these services are a percentage of the license price.
- One year: 21% of license price
- Two years: 18% of license price
- Three years: 15% of license price
That’s why we recommend to select the 3 years to maximize your savings on the long term.
Yes, you will find all the information you need in our knowledge base, our user guides and the deployment support emails that you will receive. TSplus remote desktop access software are easy to deploy, but if you still face difficulties, our support team will be happy to help you.
If you already bought a license, you can upgrade/renew or manage it on this page.
A Bundle contains everything in the Edition + our other software products and their add-ons for almost the same price than the Edition.
If you buy all these software products independently, it will be much more expensive.
That’s why we strongly recommend you to choose a Bundle to maximize your savings and discover all our software products.
As displayed on this page, we offer a discount based on the selected number of users. The more users you select and the bigger the discount will be.
And for a maximum discount, our bundles includes a huge discount. It’s much cheaper compared to buying each software and add-on independently.
You can buy it on this page.
TSplus Advanced Security Essentials includes:
- Brute force defender
- Homeland protection
- Working hours protection
- Global IP management
TSplus Advanced Security Ultimate includes:
- Everything in Essentials, PLUS:
- Ransonware protection
- Permissions management
- Access policies management
- Endpoint protection
Of course, we will be happy to help. Simply contact us here.
